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FAQ

Why choose DilloPet?

Our mission is to provide our customers and their adorable furry companions with excellent products, accompanied by first-class customer service and a deep commitment to ecological sustainability. Our product selection includes exclusively high-quality items, carefully chosen from renowned manufacturers. Each item undergoes rigorous safety and reliability tests and is selected for its benefits to the health and well-being of pets. Our customer service is characterized by courtesy, professionalism, and extraordinary attention to detail. We are always ready to answer your questions, offer valuable advice, and ensure that your shopping experience is smooth and enjoyable.

Here is a summary of the advantages of our products and services:

  • Excellent product quality from renowned manufacturers
  • Safety and reliability testing for each product
  • Positive benefits for the health and well-being of animals
  • Courteous and professional customer service
  • Clear and helpful advice for a pleasant shopping experience
  • Commitment to ecological sustainability

We are committed to offering you only the best for you and your pets.

How quickly will I receive my order?

The order is processed within 5 working days after receipt of payment. Our express courier service delivers within 7-15 days according to the conditions indicated in the SHIPPING section.

Which payment methods do you accept?

You have the option to make secure and convenient payments with us using various online payment methods, such as credit card, TWINT, and other secure options. Your data will be encrypted and transmitted securely to our payment service providers, regardless of the chosen payment method. To ensure the highest encryption standards, we utilize the most modern SSL technologies.

Do you offer the possibility to return products?

Yes, not only do we comply with the legal 14-day right of withdrawal, but with dillocat.ch, you can return products within 30 business days from the receipt of the package. You can find further details and instructions in the 'Refund Policy' section on our website.

Can I track my shipment?

Sure, we will provide you with a tracking number once your order has been shipped. You can use it to monitor the status and location of your shipment.

How can I contact customer service?

You can contact our customer service via email at info@dillopet.ch or via live chat by clicking on the icon at the bottom right. We will be happy to assist you with any questions or problems.

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